SureCritic Reviews
Always a great experience and pleasure going to Ray Skillman getting my vehicle serviced.
We purchased a 2023 Hyundai Santa Fe on Monday. Everyone was nice enough but I felt they weren’t being completely honest. Cody told us they would fill the gas and “detail” the car. I knew the detailing wouldn’t happen because that takes quite a while when done right, butI was disappointed to see they only vacuumed the mats. There was still food under the seats. They also didn’t add any gas. Another thing that bothered me was not checking off the list of what was supposedly done to check the car since it was CPO. He simply got ... Read More DealerRater - Nov 5, 2026
My sales gentleman was great his name is Michael Sunday that young man work hard for me I would definitely use him again and also send him some more customers. That young man man got a lot of get up and go thank you Michael for everything you done for me it was a pleasure.
Trust worthy and accommodating. The people are caring and show a level of respect that is truly appreciated.
The salesman were very courteous and considerate of my needs. During my car shopping, Ray Skillman was the first and last stop. I was very satisfied!
Very polite people, I was instantly greeted and we got straight to the point. They were very flexible with their offer and worked with me to get the deal I wanted!
I had a wonderful salesman his name was Michael Hill there was no pressure involved I told him I was only looking for a car because of the gas prices so he worked with me to get the best deal I could the whole team there was very kind I actually never been in the dealership like that that they really didn't try to push the car or anything else so I'd like to thank all that was involved at Ray Skillman Hyundai West thank you and aloha
I am very satisfied with the dealership, the professionalism, the wholesome atmosphere Customer service has always been top-notch nice environment
Mike in the sales department did a great job explaining all the benefits and features available in the new Santa Fe. We enjoyed working with him and plan on connecting when we need to buy our next car. The service department helped fix our car a month ago and because of their great customer service we specifically came back to the dealership knowing they would take great care of us.
RaySkill was Nice , courteous professional I appreciate getting approved thanks for your professionalism , and the pumpkin your business
Tire ripped up by a pothole on Sunday. The tire, with hazard warranty, was purchased at Ray Skillman Hyundai West. I made an appointment for service in the morning for the next day. Service representative made certain that the tire hazard warranty was in full effect and then went over costs. Service took less than 2 hours and as promised, there was no cost for tire, only costs for balancing and disposal of damaged tire.
They were polite and gave a good customer service when
The staff here go above and beyond to provide exceptional service through the entire process. Quick and painless.
From start to finish, these folks were outstanding! I used to work in dealerships years ago, as an automotive technician so I know how things usually go. The people at Ray Skillman Hyundai do not fit that mold at all and are likely making a new one where the customer truly matters! We did our homework and knew what price range we needed to be in to have any hopes of getting approved. We found the perfect vehicle and it was a little less that what we had expected. Their team went to bat for us and got us approved ... Read More Google - Sep 24, 2026
Incredible experience buying and trading in! Outstanding team. So organized, efficient and patient with questions. Super friendly. Great pricing for the trade in and my new purchase. I should’ve traded in a long time ago. I LOVE my new (used) car!! I will definitely go to Skillman Hyundai West for all future car buy/sell. I’m also going to use them if/when I need service. BEST car I’ve had in years and it was the best car dealer experience ever!!!
Worked with me, gave me a great price, answered my questions, delivered my car and everything went smoothly.
I wanted to update my original review because my experience has changed quite a bit since then. After my initial concerns with the engine replacement and the issues I experienced afterward, a service director personally became involved and took the time to thoroughly go through my vehicle and investigate the concerns I had. He personally drove my car to try to reproduce the exhaust smell, and they were able to identify and address the exhaust issues. They have also gone above and beyond by taking care of several additional items at no charge and working with me on the remaining ... Read More Google - Sep 16, 2026
The team helped us through our decision and was able to find a color we wanted in the area. They also helped us get a good deal! Great experience!
Service and staff was excellent. Was able to schedule in the same week I initiate the service request. However, the labor charge was far too high. They clipped in trim molding (less than a few minutes of work) for almost $100 labor charge. Rip off!
I recently purchased my first EV, a 2026 Hyundai Ioniq 5 SEL, at Ray Skillman Hyundai West. Michael Sunday guided me through the entire process, making everything easy, efficient, and fun. The experience was so positive that I plan to follow the team when they relocate to their new location in Whitestown!
They were kind nice and thoughtful and made sure that I was properly taken care of.
A totally *AWESOME* experience! From start to finish, everyone was incredible! So friendly, so efficient, answered all my questions, and got the trade-in & purchase both done easier than I expected. I am so happy with the new car, trade-in, and pricing. I haven't been able to wipe the smile off my face! All great communication throughout. Henry is awesome and got me booked for a test drive - super friendly & efficient! Henry is so knowledgeable and patient with the questions. Lester with the finance info and Michael (who was outside & got me inside & rolling asap) ... Read More DealerRater - Aug 29, 2026
Absolutely amazing experience here!! 5 stars all the way!! Went in knowing exactly what I was looking for coming from a 2019 Honda Civic Hatchback Sport I knew I wanted something with some power. I’d been looking at the Hyundai ELANTRA N for over a year going back and forth debating if I wanted to part with my beloved Civic or not. Well seeing that this dealership had one left and it was the color I wanted I decided to give it a go. Buying a new car is never easy, it’s stressful. But coming to this dealership was the ... Read More Google - Aug 28, 2026
great experience very friendly !
Great team, from sales to financing. They worked hard to meet our needs. Drove out happy.
Great experience with Michael Sunday as I purchased my first EV - a 2026 Hyundai Ioniq 5 SEL!!
This was the all time best purchase of a new vehicle in my life! Loved this team, the efficiency, and transparency! Next new car comes from Ray Skillman!
I went back to Ray Skillman and Lester gave me a loaner. He was very polite and understanding. The company looked out for me I realy appreciate them. And a excellent job helping me.
Everyone that I encountered at Ray Skillman was great! There was no pressure and I love my new car! Michael Sunday was a joy to work with!
Overall it was a good experience. A little disappointed that the Kia Niro I scheduled to test drive was not available because it was on hold for someone else when I was there to buy that day. Also, the only payment option being a cashiers check is not convenient. You cannot bring one with you. Other dealerships allow personal checks and credit cards.
Brantley is awesome! Gets me in for routine service and out the door quickly! Great dealership experience! Highly recommend
I had an absolutely phenomenal experience at Ray Skillman Hyundai West. Everyone I worked with, from Michael to Henry to Lester to Hayden to Dan, was wonderful. I've bought and traded cars at nearly a dozen dealerships and this was the easiest, smoothest, and most pleasant experience yet. I highly recommend this dealer.
Everybody at Ray Skillman was professional and transparent about everything from the trade-in to the new vehicle. Thank you for your help.
We purchased our 2026 Tucson from Ray Skillman Hyundai West and could not be happier. We dealt with Noelle Kennedy via email for a couple of days to get the deal together. They had the exact Tucson we wanted and it was in stock! Cody Rose could not have been more cordial when we actually went to the dealership to test drive the car and sign the papers. The car was as described and ready when we arrived. Lester Cano was efficient and thorough in quickly handling the final paperwork. Everything went very smoothly. We were on our way in less ... Read More DealerRater - Jun 18, 2026
Pleasant experience. We love the car we purchased. The staff were very helpful in securing our purchase
We purchased our 2026 Tucson from Ray Skillman Hyundai West and could not be happier. We dealt with Noelle Kennedy via email for a couple of days to get the deal together. They had the exact Tucson we wanted and it was in stock! Cody Rose could not have been more cordial when we actually went to the dealership to test drive the car and sign the papers. The car was as described and ready when we arrived. Lester Cano was efficient and thorough in quickly handling the final paperwork. Everything went very smoothly. We were on our way in less ... Read More Google - Jun 17, 2026
Ray Skillman West never disappoints. Staff is professional and I always feel welcome. They make sure youre comfortable and will answer all questions you have pertaining to your purchase.
Service was excellent. Both finance and sales anticipated and answered all my questions. I will refer customers to Ray Skillman if an opportunity comes available.
As usual, your service dept. did a fabulous job. In and out very quickly!
We were looking for a Tucson Hybrid with specific features and color and they happened to have one in their wide inventory. Our salesman was knowledgeable and helpful. The finance person took the time to find the best terms for us. Great experience start to finish.
Quick efficient and reasonable and will work with your pockets I will definitely refer
Thanks to Tony, my santa cruz is driving smooth! I appreciated the excellent customer service and the quick, but safe, pace of the work being done on my vehicle.
Working with sales and the finance manager, from start to finish, was as painless as possible. Well done by all and extremely satisfied with this team and the car purchase process there. Chris and Noelle make a great team for your company.
Henry Valasquez and the Ray skillman team are awesome. I have bought many vehicles from Them and they make sure to go the extra mile to make sure im covered. You Rock!
A pleasure dealing with Z. He answered all of my questions. No pressure. I got a good deal on a nice vehicle
Highly recommend buying from this shop. No nonsense process from start to finish from 3.5hrs away for a car (color combo) we wanted which was hard to find. No markups pushed and sales and finance did what they could to make the process easy. Great group of folks here!
Absolutely Outstanding Service at this location– 3rd Visit & Still Perfect!
This was my 3rd time bringing my car to this same Hyundai Body Shop location, and every single visit just gets better.
From the moment we walked in, Advisor Brad E. successor greeted us with a warm smile and created such a friendly, welcoming atmosphere that we immediately felt at ease.
Technician Luke J. was fantastic — super attentive, took excellent care of the vehicle, and performed a flawless repair. He fixed replaced the brakes with precision & multipoint inspection; everything now works great.
What impressed me most was how ... Read More Google - Apr 20, 2026
If you ever come into this dealership, come talk to Michael Sunday. His communication and the effort he puts in for each customer is top notch!
Great staff no problem with the sale. Very informative about the car no pressure to by the car.
They were very helpful and accommodating without being too pushy. I would recommend them for anyone to purchase a new car.
My best new car buying experience. They got the car in the trim and color I wanted, honoring the Truecar price despite demand for EVs skyrocketing. Zero cramming.
I appreciated how Ray Skillman Hyundai West respected my time. They didn’t have me wait around for hour for a number. Devon was professional and friendly.
Really enjoyed my car buying experience with Chris and Javier! I had a lot of questions and had them all answered thoroughly. I never felt any pressure to buy which I much appreciated, and I feel like the finance manager Lester got me the best rate and monthly payment he could! As a woman buying a car on my own, it’s important to me that my salesman treats me with dignity and respect, which can be really hard to find. I’ll definitely be recommending this place to everyone, especially women!
Had a great experience that made it easy to purchase new car. Thanks!
Very professional and good attitude Helped me figure out everything I needed to know about the packages and car etc
Michael Sunday, Henry Valasquez, and Lester Casey were amazing!!! We could not ask for a better experience!!!
I love the service Department. And the Same day I got my car serviced my daughter brought a new car thank u Mr Sunday and staff she loves her car
I got two vehicles a year ago from RSHW and I'm very happy with the overall experience. The service department has been great every time my wife and I have been in for service or a recall. Brad always is getting us in and out, which is so appreciated during our busy weeks.
I used to love this dealership but when I recently bought my new car I feel like they purposely left out information that I needed to know. An example was that 2026 cars arnt included in the complimentary maintenance. This is HUGE. I found out after the fact that I bought a car, I honestly would have looked at 2025 vehicles for this. I also felt really rushed during the finance portion and I feel as if a lot of important information maybe wasn’t shown to me that I am going to have to find out later. I really felt pressured, ... Read More DealerRater - Feb 21, 2026
Professional and accommodating folks. Austin and James were nice to work with.
Very happy with vehicle, salesman and business manager. Took time to answer our many questions.
10/10 had no hope at first but they tried and got me right so i’m very grateful for them for actually taking the time to help me 🫶🏽
Paulo Rodriguez is great. He helped me find and set up a good vehicle with the features and cost I wanted. Thank you!!!!
Great Customer Service!
First Class all the way! Thank you Ray Skillman West & everyone that made my purchase memorable! You took the hardest parts of purchasing a car & made it so much easier!
I just want to let everyone know that the young man, name Brad is one of the best, he is kind and respectful and will go out of his way to make everything right, he is the best. Matter of facts everyone that I have come in contact with has awesome, I brought my car there in 2019 and I have no one else working on my car. Thank you for hiring nice caring people.
Customer service was great Brody and Chris did an amazing job with helping me purchase a new vehicle thank you for the exceptional customer service.
They did a good job One thing, though, I'd like do work with just one salesman
Always helpful. Good people. Service department is fantastic as well . Sales department stayed late for us to purchase our new vehicle.
Henry in sales was very knowledgeable. He was able to answer all the questions we had.
Have worked with both Henry & Phil now in purchasing two cars within a 6-7 month time frame. They always showed upmost courtesy, went out of their way to make me comfortable, never any pressure, both followed up when they said they would & always available to teach me new features about the car/s I couldn’t figure out on my own. They are my go-to salesmen! It’s nice having them in my corner.
Both my old cars were domestic vehicles & had reached their mileage/lifespan limits. I had experience with Hyundai’s previously but never as ... Read More DealerRater - Oct 10, 2025
Staff was professional and friendly! The building was nice and clean and loved the fresh cookies! Thanks for helping me get a vehicle! Thumps up Hyundai family!
Henry and the team were great to work with.
Awesome Professional and Informative. My salesman was very very good. They helped me through the whole process.
Kendall was very knowledgeable and helpful. Felt like we got a fair deal. Good experience
I think they did an amazing job. They worked with me on what I wanted and helped me see what was realistic for me.
It’s clean and most of the staff are professional and kind. Mr. Skillman really helped me out while I was purchasing my vehicle. ALL Palsade Limited come equipped with trailer hitches and the sales manager didn’t know that or else he was trying to up my price $600. In the future I suggest that the staff review what’s on the window sticker. That might have saved the manager a bit of embarrassment.
responded timely in assisting me in finding the vehicle I was seeking. great communication throughout the process.
Very professional and friendly. Explain everything and went in good detail about the car functions
Easy and Professional dealership! Highly recommend everyone there, my entire new car buying experience and trade-in was easy and low stress.
Friendly and helpful staff. They are willing to go out of their way to make sure you receive excellent service.
Everyone I worked with was pleasant, helpful, efficient, professional. Happy to do business with them.
The experience here was great.both salesmen were great and friendly and even when there is a problem,they can turn it into no problem.
Great experience from start to finish! Everybody on the crew is awesome! Henry took us step by step throughout the purchase process. Jake was amazing at explaining the financial process. He also didn’t take very long and the process felt efficient.
I bought at least 7 cars from Eay skillman hyundai west. Henry is awesome. The entire sales team got me in and out in my new car
From the attention to the service, the waiting time, everything was very good, during the waiting time, excellent customer service, thank you.
We were greeted as soon as we entered the lot and Kendall was incredibly helpful. The entire process was as smooth and as easy a car buying process can be.
Easiest and smoothest car buying experience I ever had. Quick responses from the dealer. Never felt pressured to buy items I did not need. The sales person took time to go over all the options and settings in the used car. She even stayed after close to complete the set up of the features.
Friendly Kendall was very friendly and informative about all the different features of the Venue that I was interested in
Henry was personable and accommodating during the sale, and Jake was efficient and knowledgeable about the financing.